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This is a beautiful piece. Unfortunately, a stone was missing when my husband examined it. The shop owner apologized relatedly for missing the defect, and I admit it was hard to detect. Mary Ellen promptly issued a refund including shipping costs both ways. It is clear she cares about the quality of the items she sells and customer satisfaction as well. I was also very pleased with her communications. I would definitely buy from her, and I assure you that you can buy from this shop with confidence.